Safety & Trust
Your security and peace of mind are our top priorities on the LitA platform
How We Keep You Safe
Identity Verification
All users must verify their identity with government-issued ID and email verification before booking or hosting.
External Reviews
Hosts can share links to external review sites like Google, Airbnb, or Booking.com for additional trust and verification.
Direct Communication
We facilitate direct communication between hosts and guests, with all arrangements and payments handled between parties.
Dispute Resolution
Our support team assists with resolving disputes between hosts and guests when issues arise during bookings.
Platform Support
Our support team is available to help with platform-related issues and can connect you with local authorities if needed.
Community Guidelines
Clear community standards and reporting mechanisms help maintain a respectful environment for all users.
Building Trust Together
Verified Hosts
All hosts undergo identity verification and property validation before listing
Community Standards
Clear guidelines and expectations for respectful interactions between hosts and guests
Open Communication
Direct communication channels between hosts and guests for transparency
Safety Tips & Best Practices
For Guests
- Always verify property details and host communication before booking
- Use our secure messaging system for all communications
- Report any suspicious activity or safety concerns immediately
- Follow property rules and respect host guidelines
- Keep emergency contact numbers readily available
For Hosts
- Verify guest identity and communicate expectations clearly
- Maintain accurate property descriptions and photos
- Respond promptly to guest enquiries and concerns
- Report any issues or violations to our support team
- Keep property safety features up to date and functional
Emergency Information
Keep these important numbers handy during your stay in Thailand. In case of emergency, contact local authorities first, then our support team.
- Emergency Services phone number:
- 191
- Emergency type:
- Police, fire, and ambulance emergency hotline
Emergency Services
- Ambulance phone number:
- 1669
- Emergency type:
- Medical emergency and ambulance services
Ambulance
- Fire Department phone number:
- 199
- Emergency type:
- Fire emergency and rescue services
Fire Department
- Tourist Police phone number:
- 1155
- Emergency type:
- Tourist police for visitor assistance and support
Tourist Police
Report Safety Concerns
If you encounter any safety issues, inappropriate behaviour, or have concerns about a property or user, please report it immediately.
Email Support
Response within 2-4 hours
Live Chat
Available in WhatsApp and LINE
During support hours
Phone Support
+66 2 123 4567
Call during support hours
Our Commitment to You
At LitA, we’re committed to maintaining a safe, trustworthy platform for all our users. We continuously improve our safety measures based on user feedback and industry best practices.
Our dedicated safety team reviews all reports promptly and takes appropriate action to maintain the integrity of our community. We believe that together, we can create a safer travel experience for everyone.