Frequently Asked Questions

Our platform connects you directly with property hosts for a more personal experience:

1. Submit your booking request with dates and guest details
2. Host reviews and responds within 24-48 hours
3. Once approved, you'll receive confirmation with host contact details
4. Host contacts you directly to arrange payment and check-in

No, there are no upfront online payments required. Payment is arranged directly with the host after your booking is confirmed. This eliminates booking fees and allows for flexible payment arrangements.

After submitting your request:

• The host receives notification of your request
• They have up to 48 hours to approve or decline
• You'll receive an email notification of their decision
• If approved, the host will contact you within 24 hours via LINE, WhatsApp, or phone

Payment is arranged directly with your host after booking confirmation. Most hosts accept cash upon arrival, bank transfers, or mobile payment apps like PromptPay. Your host will discuss payment options and timing when they contact you.

Booking requests are subject to host approval. Some properties offer instant confirmation (autoconfirm), while others require manual approval. You'll see this clearly marked on each property page.

Yes, cancellations are subject to the property's specific cancellation policy shown on the property page. Since payment hasn't been processed online, cancellations are typically more flexible than traditional booking platforms.

By facilitating direct bookings between hosts and guests, we eliminate the need for booking fees. Hosts set their own rates without platform commissions, often resulting in better prices for guests.

Payment timing varies by host preference. Some require payment upon arrival, others prefer bank transfer before check-in. Your host will clarify payment schedule and methods when they contact you.

Deposit requirements vary by property. If required, the deposit amount and terms are clearly shown on the property page. Deposits are typically arranged directly with the host.

Many properties offer discounted rates for longer stays. Weekly and monthly rates are displayed on property pages when available. The booking system automatically applies appropriate discounts based on your stay length.

Each property page lists all available amenities with icons. This includes WiFi, parking, kitchen facilities, pet policies, and more. Always check the amenities section before booking.

Pet policies vary by property. Pet-friendly properties will show pet fees and specific rules on the property page. Always check the pet policy section and mention your pets in booking requests.

Standard check-in and check-out times are shown on each property page. Many hosts are flexible with timing if arranged in advance. Your host will provide specific instructions after booking confirmation.

Yes, many properties have minimum stay requirements, especially during peak seasons. Minimum and maximum stay limits are clearly displayed on property pages and enforced during booking.

Hosts typically contact guests via LINE, WhatsApp, or phone. Their preferred contact method and response times are shown on property pages. Contact details are shared after booking confirmation.

Hosts are expected to respond within 48 hours. If you don't hear back within this timeframe, please contact our support team and we'll help resolve the situation.

Host contact details are only shared after booking confirmation for privacy and security reasons. However, you can include questions or special requests in your booking message.

All hosts provide property photos, detailed descriptions, and contact information. Many properties also include links to external review sites like Google or Airbnb for additional verification.

Hosts must provide emergency contact information. For immediate issues, contact your host directly. For serious problems, contact our support team for assistance.

While we don't conduct physical inspections, hosts provide detailed property information, photos, and amenity lists. Guest feedback helps maintain quality standards across the platform.