Guest Support

We're here to help make your stay experience smooth and enjoyable

Quick Help

View My Bookings

Check your current and past reservations

Browse FAQ

Find answers to common questions

Contact Support

Get help from our team

How Can We Help?

Booking Help

Assistance with making, modifying, or understanding your reservation

  • How to make a booking
  • Changing your reservation dates
  • Understanding booking status
  • Cancellation requests
  • Special booking requirements

Payment Support

Understanding our direct payment system with hosts

  • How to arrange payment directly with hosts
  • Tracking payment records in your dashboard
  • Common payment methods hosts accept
  • Understanding when payment is due
  • Viewing deposit and payment history

Property & Check-in

Information about properties and arrival procedures

  • Property location and directions
  • Check-in instructions and timing
  • Access codes and key collection
  • Property amenities and features
  • Parking and transportation

Host Communication

Getting in touch with your host and property information

  • Contacting your host directly
  • Special requests and requirements
  • Emergency contact information
  • Property-specific questions
  • Local area recommendations

Ways to Reach Us