Help Centre

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• Booking & Reservations

  How to book, modify, or cancel your reservation

  • Making a booking
  • Booking confirmation
  • Changing your dates
  • Cancellation policy
  • Payment schedules

• Payments & Pricing

  Understanding costs, fees, and payment methods

  • Payment methods
  • Deposit requirements
  • Additional fees
  • Refund process
  • Pricing breakdown

• Property Information

  Amenities, house rules, and property details

  • Amenities included
  • House rules
  • Check-in procedures
  • Pet policies
  • Parking information

• Host Communication

  Contacting hosts and getting property information

  • Contacting your host
  • Special requests
  • Check-in instructions
  • Emergency contacts
  • Property questions

• Safety & Security

  Trust, verification, and safety measures

  • Identity verification
  • Property safety
  • Emergency procedures
  • Damage protection
  • Guest standards

• Host Resources

  Information for property owners and hosts

  • Listing your property
  • Managing bookings
  • Setting pricing
  • Host protection
  • Guest communication